Strata.chat enables developers to offer an intelligent virtual concierge for every property and lot, helping buyers track building progress pre-completion, and residents to access always-on concierge services to support move-ins, defect and other problem reporting, and access to building information and services via simple conversations.

Incoming facilities management and strata management teams can also benefit from better, simpler communications and higher resident engagement. Automated digital assistants help residents access information, services and key stakeholders, reducing cost to serve and enabling outstanding resident service experiences.

Strata.chat can integrate into existing property portals and facilities and strata management software systems.


Value

Deliver intelligent, smart home living to apartment residents 

Embed intelligent digital concierge services into every lot to provide outstanding resident property experiences.

Engage with buyers from purchase through to settlement and move-in

Stay connected with owners and residents from purchase through to settlement, move-in and beyond.

Keep owners up to date on building progress

Post simple updates and announcements, and let the digital concierge handle inbound information requests with escalation to stakeholders as required. 

Reduce settlement defaults

Better buyer engagement means reduced risk of settlement defaults.

Improved defect reporting, reduce escalation risk

Automated assistants make defect reporting fast and simple, with forwarding to facilities management and reporting systems. Reduce risk of issues escalating.

Fast, easy set-up

No set-up costs, fast and easy to get started with document and content hosting as required. Deploy digital concierge services within existing property sales and marketing channels.

 

80% of firms already use or plan to use chatbots by 2020

Source: Business Insider 2016


Ask for a demo 

Strata.chat has been specifically designed for medium to large strata properties and is now the primary communications platform across a range of properties in Melbourne and Sydney.

With strong resident uptake and building team usage, Strata.chat is improving building communications, saving time and money, and increasing resident service quality.

If you are a developer or project manager we'd love to show you what Strata.chat can do.

Banner photo by Mike Wilson on Unsplash