Introducing Strata.chat

 
 
 

Strata.chat is a multiparty communications and virtual concierge (or chatbot) platform that helps strata residents and building teams complete tasks and stay connected.

Strata.chat enables a smart, always-on virtual concierge for residents which also assists building stakeholders such as facilities & strata managers, Owners Corporations and developers.

Strata.chat delivers superior resident service and communications experiences and saves building teams time and money. Deploy for specific properties, or license our platform under your brand.

Learn more about Strata.chat... 

 

Why Strata.chat?

✓ Virtual concierge

Enables an always-on, always ready virtual concierge for residents to find useful information, report and get help with common area and in-lot problems problems, as well as provide first line support for a range of common tasks and activities. Concierge also supports building teams with point workflow tasks such as notifications, announcements, resident lookups and more.

✓ Real-time message auto-translation  

Auto translates announcements and real-time chat messages into 31 languages according to resident preferences.  

✓ Digital notifications

Enables Building Managers to push targeted digital notifications to residents without the need for paper letterbox slips, lift/lobby posters or sending emails.

✓ Mobile apps

Accessible anywhere, anytime through native iOS and Android mobile applications with native push notification support.

✓ Fast, easy access to useful information

Provides residents with 24/7 access to all relevant building and apartment information, from residents guides and rules through to frequently asked questions help, appliance manuals, preferred service providers, key ordering, utilities and connections and more. Reduces Building Manager time spent responding to resident questions.

✓ Move-in support and utility connections

Guides incoming residents with booking move-ins, setting-up utilities, understanding rules and procedures, all with minimal direct contact with the building team.

✓ Issue reporting and workflow management

Makes it easy for residents to report problems and provides immediately accessible responses on issue resolution next steps. Issues are automatically logged and reported to the right people, and residents are automatically kept up to date on issue resolution.

✓ Easy bookings

Provides information on available facilities and makes it easy for residents to make a reservation without directly contacting the Building Manager. Notifies and reminds Building Teams of bookings and helps them manage booking tasks.

✓ Resident communities

Resident online communities based around common lifestyle interests or goals whether it be yoga, cycling, reading, balcony gardening, car park hire, sell-swap-buy, volunteering … the list is endless and fully customisable. Increases resident engagement for Building Manager notifications and updates.

✓ Intuitive user interface

As simple as using Facebook messenger or Whatsapp, the interface is intuitive and revolves around text-based chat and straightforward guided commands.

✓ Fast, easy set-up

No set-up costs, fast and easy to get started and includes document and content hosting.

 
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Learn more about the benefits


Ask for a demo

Strata.chat has been specifically designed for medium to large strata properties and is now the primary resident communication platform across a range of properties in Melbourne and Sydney.

With strong resident uptake and building team usage, Strata.chat is improving building communications, saving time, and increasing service quality.

If you are a Building or Facilities Manager, Strata Manager, Developer or Owners Corporation committee member we'd love to show you what Strata.chat can do.