Strata.chat is an automated digital concierge (or chatbot) platform that helps strata residents and building teams complete tasks and stay connected.
Strata.chat enables smart, always-on digital assistants for residents as well as key building stakeholders such as facilities & strata managers, Owners Corporations and developers.
Strata.chat enables great resident service and communications experiences while saving building teams time and money.
Learn more about Strata.chat...
✓ Digital notifications
Enables Building Managers to push instant digital notifications to residents without the need for paper letterbox slips, lift/lobby posters or sending emails.
✓ Mobile apps
Accessible anywhere, anytime through iOS and Android mobile applications with native push notification support.
✓ Fast, easy access to useful information
Provide residents with 24/7 access to all relevant building and apartment information, from residents guides and rules through to frequently asked questions help, appliance manuals, preferred service providers, key ordering, utilities and connections and more. Reduces Building Manager time spent responding to resident questions.
✓ Move-in support and utility connections
Guides incoming residents with booking move-ins, setting-up utilities, understanding rules and procedures, all with minimal direct contact with the building team.
✓ Issue reporting and workflow management
Makes it easy for residents to report problems and provides immediately accessible responses on issue resolution next steps. Issues are automatically logged and reported to the right people, and residents are automatically kept up to date on issue resolution.
✓ Easy bookings
Provides information on available facilities and makes it easy for residents to make a reservation without directly contacting the Building Manager. Notifies and reminds Building Teams of bookings and helps them manage booking tasks.
✓ Resident communities
Resident online communities based around common lifestyle interests or goals whether it be yoga, cycling, reading, balcony gardening, car park hire, sell-swap-buy, volunteering … the list is endless and fully customisable. Increases resident engagement for Building Manager notifications and updates.
✓ Intuitive user interface
As simple as using Facebook messenger or Whatsapp, the interface is intuitive and revolves around text-based chat and straightforward guided commands.
✓ Connect with residents in any language
Auto translates announcements into simple Chinese and 30 other languages according to resident preferences.
✓ Fast, easy set-up
No set-up costs, fast and easy to get started and includes document and content hosting.
Learn more about the benefits
Ask for a demo
Strata.chat has been specifically designed for medium to large strata properties and is now the primary resident communication platform across a range of properties in Melbourne and Sydney.
With strong resident uptake and building team usage, Strata.chat is improving building communications, saving time, and increasing service quality.
If you are a Building or Facilities Manager, Strata Manager, Developer or Owners Corporation committee member we'd love to show you what Strata.chat can do.